Account Manager, Strategic Agencies (SaaS)

TL;DR

Account Manager, Strategic Agencies (SaaS): Managing and developing long-term partnerships with the world's largest strategic agencies to drive retention and account expansion. Focus on providing consultative support for marketing strategies, increasing product adoption, and leading up-sell and cross-sell opportunities.

Location: Onsite in London

Company

A leading SaaS platform that provides digital intelligence and market data to help businesses optimize their digital strategies.

What you will do

• Manage and develop long-term partnerships with Big-6 networks and large strategic agencies.
• Provide consultative support to clients to optimize their digital marketing strategies across their portfolios.
• Drive retention rates and exceed commercial targets by improving product adoption.
• Identify and lead up-sell and cross-sell opportunities to drive new business growth.
• Collaborate with the Strategic Sales team to ensure a seamless client experience and account expansion.
• Influence lifetime value through increased customer satisfaction and engagement.

Requirements

• 5+ years of experience in Account Management or Client Success, preferably within SaaS or digital backgrounds.
• Proven track record in navigating renewals and executing upsells.
• Strong understanding of the digital marketing landscape and experience with large multinational accounts.
• Ability to interpret complex data and translate it into actionable insights for brand marketing strategies.
• Experience presenting to and interacting with senior management across complex organizations.
• Must be based in London.

Culture & Benefits

• Opportunity to work with a world-leading digital intelligence platform.
• Environment that encourages open dialogue and empowers employees to implement new ideas.
• Competitive compensation packages and well-being initiatives.
• Strong community focus with regular team outings and happy hours.
• Comprehensive career development tools, including personalized coaching and learning solutions.
• Committed and inclusive workplace culture respecting diversity across all backgrounds.