HR Operations Specialist (Norwegian)

TL;DR

HR Operations Specialist (HR Tech/BPO): Managing HR operational support for SAP MPS and BPO services with an accent on time management, benefits, and pensions. Focus on optimizing country-specific processes, managing change orders, and ensuring high-quality service delivery for multinational clients.

Location: Hybrid (Poland)

Company

hirify.global is a leading European provider of Payroll & HR services specializing in BPO and Managed Payroll Services.

What you will do

• Provide operational support for time management, benefits, pensions, insurances, and garnishments.
• Optimize country-specific HR processes and handle process deviations to ensure operational excellence.
• Own the change order process, including requirement gathering, pricing, and implementation.
• Maintain and update SOPs, Detailed Work Instructions (DWIs), and other process documentation.
• Train junior and medior team members on global and local standards and operating models.
• Handle complex HR service cases and act as a first escalation point for operating teams.

Requirements

• 3–5 years of experience in HR and Payroll outsourcing within an enterprise BPO environment.
• Hands-on experience with time tracking, benefits, garnishments, pensions, and insurances.
• Experience in employee lifecycle management and HR compliance.
• Proven track record of managing client relationships for multinational organizations.
• Fluency in English and Norwegian is required.
• Familiarity with SLAs and KPI measurement and reporting.

Nice to have

• Experience with SAP SuccessFactors or SAP Payroll.
• Knowledge of Call Centre technology or HR analytics and automation tools.
• Experience with benefits solutions such as Worksmile or Benify.
• PHR or CIPD certification.

Culture & Benefits

• Permanent employment contract after a 3-month probation period.
• Flexible working hours and remote work opportunities.
• Private medical care (LuxMed), cafeteria system, and lunch cards.
• Workation possibility: work from any hirify.global location (4 weeks per year, EU only).
• Life insurance, holiday allowance, and an annual bonus.
• Professional development through individual plans and free language courses during working hours.