Business Change Manager (Salesforce)

TL;DR

Business Change Manager (Salesforce): Driving a Salesforce transformation initiative to improve commercial operations with an accent on stakeholder engagement, readiness, and user adoption. Focus on implementing structured change practices, developing training materials, and ensuring the transition to new ways of working.

Location: Hybrid (up to 3 days WFH), must be based in Greater London, UK

Company

hirify.global is a world-leading organisation representing songwriters, composers, and publishers to ensure they are paid for their work.

What you will do

• Lead and support structured change planning for Salesforce and wider transformation initiatives, including impact assessment and risk management.
• Develop and implement change management strategies to transform commercial operations and drive system adoption.
• Build stakeholder alignment through targeted communications, engagement sessions, and feedback loops.
• Assess business readiness and coordinate role-based training and support materials for users.
• Collaborate with project managers, business analysts, and SMEs to align change activity with delivery plans and benefits realisation.

Requirements

• Experience in business change, transformation, or project delivery.
• Proven experience supporting Salesforce or other CRM change activity, including impact assessments and adoption.
• Solid understanding of change management principles applied in a practical delivery context.
• Ability to analyze business impacts and identify adoption risks to support user uptake.
• Strong interpersonal and communication skills to build relationships across cross-functional teams.
• Must be based in or be able to commute to Greater London for hybrid work

Nice to have

• Experience creating training, guidance, and support materials.
• Familiarity with Agile, project, or product delivery environments.

Culture & Benefits

• Inclusive environment with eight Affinity Groups for diversity and belonging.
• Comprehensive family-friendly leave, including enhanced maternity, paternity, and menopause support.
• 25 days holiday entitlement with an option to increase up to 30 days.
• Flexible perk allowing employees to work from anywhere in the world for up to eight weeks per year.
• Additional benefits including retail and gym discounts, season tickets, or bicycle loans.

Hiring process

• First stage: Virtual interview via MS Teams using competency-based questions.
• Second stage: In-person interview at the London Bridge Hub.