Implementation Manager (SaaS)

TL;DR

Implementation Manager (SaaS): Leading the onboarding journey for enterprise clients of a corporate travel solution with an accent on project management, product configuration, and relationship building. Focus on capturing client requirements, coordinating technical integrations, and ensuring a seamless transition to long-term account management.

Location: Hybrid (Cambridge, MA). Required to work from the Cambridge, MA office 3 days per week.

Salary: $120,000 - $130,000

Company

hirify.global is a world-leading travel search engine and part of Booking Holdings, specializing in travel metasearch and corporate travel solutions.

What you will do

• Lead end-to-end implementation projects for new enterprise clients, managing the full onboarding lifecycle.
• Capture, document, and validate client requirements to configure and tailor the SaaS product.
• Coordinate with technical teams to support custom integrations and data migration.
• Develop and maintain implementation project plans, timelines, and risk assessments.
• Act as the primary point of contact for clients during onboarding and provide platform training.
• Collaborate with Product Managers to align client needs with the product roadmap.

Requirements

• 3+ years of experience in SaaS onboarding, professional services, or project management in a B2B/enterprise setting.
• Ability to manage multiple complex implementations simultaneously.
• Experience working with APIs and understanding basic technical integration concepts.
• Experience in the Travel Industry.
• Familiarity with CRM and project management tools such as Salesforce, Jira, or Asana.
• Fluency in English.

Nice to have

• Proficiency in German.

Culture & Benefits

• Comprehensive health and retirement plans, including paid parental leave.
• Company-wide recharge week and "No Meeting Fridays" for better work-life balance.
• Mental health support via company-paid therapy (SpringHealth) and HeadSpace subscriptions.
• Professional growth support through Development Dollars and leadership training.
• Travel discounts and quarterly team events (boat trips, ski trips, etc.).
• Free lunch provided 2 days per week.