Senior Manager - Customer Success (AdTech)

TL;DR

Senior Manager - Customer Success (AdTech): Managing the end-to-end customer onboarding and growth for the Accelerate digital marketing platform with an accent on technical guidance and partner optimization. Focus on driving platform adoption, coordinating cross-functionally with product teams, and maximizing long-term customer retention.

Location: Must be based in the US (specifically California or New York)

Salary: $144,500 – $180,225 USD

Company

Global technology leader in advertising that leverages AI and machine learning to provide personalized shopping and marketing experiences across diverse digital screens.

What you will do

• Own the end-to-end customer onboarding experience, providing technical guidance and scaling accounts post-integration.
• Monitor integration quality and platform performance to proactively identify and resolve issues for partners.
• Act as the primary point of contact for troubleshooting, platform-related queries, and issue resolution.
• Develop and maintain best-practice documentation, onboarding materials, and revenue optimization resources.
• Collaborate cross-functionally with Product, Engineering, Product Marketing, and Sales teams to advocate for partner needs.
• Conduct quarterly business reviews and keep partners informed of new product releases and performance updates.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or Account Management.
• Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms.
• Proven experience onboarding and supporting customers on technology-driven products.
• Excellent communication skills with the ability to translate technical concepts for customers.
• Ability to work cross-functionally with Product and Engineering teams.
• Must be based in California or New York.

Culture & Benefits

• Competitive base salary and RSU grants.
• High-quality medical, dental, and vision insurance, including company-matched HSA.
• 401(k) company match.
• Generous vacation, sick days, and comprehensive maternity/paternity leave.
• Daily free lunch provided in offices and a pet-friendly work environment.
• Wellness stipend and Employee Assistance Program (EAP).