Strategic Customer Success Manager (CDP)

TL;DR

Strategic Customer Success Manager (CDP): Managing top-tier global enterprise accounts for a customer data platform with an accent on data-driven success plans and platform adoption. Focus on driving expansion, maximizing platform value, and collaborating with product teams to influence the roadmap.

Location: On-site in New York, NY (Minimum 4 days per week in office)

Compensation: $221,000 – $262,000 (Total Target Compensation)

Company

hirify.global is a hyper-growth ecommerce leader and AI-first company that helps businesses generate incremental revenue through real-time relevance.

What you will do

• Build and maintain trusted relationships with key stakeholders and decision-makers within strategic accounts.
• Develop tailored success plans to drive measurable outcomes, such as reducing acquisition costs and increasing retention.
• Provide expert guidance on the mParticle platform to maximize customer value through use case enablement.
• Collaborate with Solutions, Sales, and Product teams to execute strategic account plans and influence product direction.
• Track customer health metrics and lead Quarterly Business Reviews (QBRs) to align on future goals.

Requirements

• 6+ years of experience in Customer Success, Account Management, or Solutions Consulting in enterprise SaaS.
• Proven track record supporting high-revenue, large-scale global customers with executive-level communication.
• Ability to translate business strategy into data-driven success plans and measurable platform adoption.
• Strong cross-functional collaboration skills to partner with internal technical and sales teams.
• Must be based in New York, NY to meet the on-site work requirement.
• AI-first mindset with experience using AI tools to improve operational efficiency and consistency.

Culture & Benefits

• Equity in the company for every employee.
• Enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc.).
• Catered daily lunch, healthy snacks, and company-funded gym membership.
• Comprehensive benefits including a 4% 401K matching plan and fully funded premium health insurance.
• Dog-friendly office environment.
• Generous leave policies, including bonus annual leave and sabbatical options.