Senior Customer Success Manager (Insurtech)

TL;DR

Senior Customer Success Manager (Insurtech): Managing and growing relationships with medium to large commercial carriers using the hirify.global Decisions Suite with an accent on customer retention, adoption, and strategic alignment. Focus on conducting business reviews, managing cross-functional enhancements, and proactively addressing churn risks.

Location: Remote (United States)

Salary: $70,000 - $137,000

Company

hirify.global is the largest cloud-based software provider for the Property & Casualty insurance market, delivering configurable and analytical insurance software.

What you will do

• Manage and grow customer relationships as the primary point of contact for medium to large commercial carriers.
• Conduct regular business reviews to align strategic objectives with hirify.global's products and services.
• Collaborate with Sales and product teams to drive adoption, retention, and identify upselling opportunities.
• Facilitate end-to-end management of cross-functional medium-complexity enhancements and draft Statements of Work.
• Monitor customer KPIs and usage patterns to proactively identify and mitigate churn risk.
• Lead customer meetings, manage escalations, and ensure the rapid resolution of issues.

Requirements

• 3+ years of experience in a customer success role within SaaS and/or the insurance industry.
• 1+ year of experience working with national accounts or multiple partners.
• Must be based in the United States.
• Strong written and oral English communication skills.
• Advanced proficiency with MS Office (Word, Excel, PowerPoint).

Nice to have

• Experience with CRM or Customer Success Management tools.
• Technical aptitude with APIs, cloud platforms, and common SaaS architectures.
• Understanding of the software development and deployment lifecycle.

Culture & Benefits

• Flex First Workforce approach supporting remote work environments.
• Open PTO Policy for flexible time off and recharging.
• Comprehensive health coverage and employer-matched retirement savings starting on day one.
• Continuous learning opportunities through LinkedIn Learning, Kaplan, and discounted tuition via University of Arizona Global Campus.
• Strong internal growth culture with a high percentage of roles filled by internal candidates.
• Structured award-winning onboarding and dedicated mentorship programs.