Director of Front Office (Hospitality)

TL;DR

Director of Front Office (Hospitality): Overseeing front desk, reservations, and guest services operations at a luxury resort with an accent on guest experience and operational excellence. Focus on leading high-performing teams, managing financial budgets, and implementing process improvements to enhance guest satisfaction.

Location: Onsite in Santa Fe, NM, USA

Company

hirify.global, Auberge Collection is a luxurious and soulful retreat in Santa Fe, New Mexico, known for its heritage and organic adobe architecture.

What you will do

• Lead and manage all front office operations, including reservations, concierge, and guest relations.
• Monitor guest feedback and implement continuous improvements to enhance satisfaction and loyalty.
• Recruit, train, and mentor front office team members to foster a culture of accountability.
• Oversee front office budgets, forecasting, and reporting to identify revenue growth opportunities.
• Maintain and leverage property management systems (PMS) to enhance operational efficiency.

Requirements

• Minimum 5 years of progressive experience in front office management within a full-service resort or hotel environment.
• Proven leadership skills with experience coaching and developing high-performing teams.
• Strong financial acumen and operational expertise.
• Exceptional communication, interpersonal, and problem-solving skills.

Culture & Benefits

• Opportunity to work within a legendary landmark resort and a global portfolio of extraordinary hotels.
• Professional environment focused on "ENRICH" values and luxury service standards.
• Equal Opportunity Employer commitment.