Technical Customer Success Manager (AppSec)

TL;DR

Technical Customer Success Manager (AppSec): Driving product adoption and preventing churn for developer-first security tools with an accent on technical workflow debugging and AppSec. Focus on managing onboarding for new clients and delivering technical training to ensure value realization.

Location: London, United Kingdom

Company

hirify.global builds developer-first security products that reduce real risk and automate security bottlenecks.

What you will do

• Engage with accounts at risk to prevent churn and ensure customer retention.
• Drive product adoption and maximize value realization for clients.
• Debug and resolve technical workflow issues.
• Manage the onboarding and deployment process for new clients.
• Deliver technical training sessions to customer teams.
• Collaborate with the product team by sharing customer insights.

Requirements

• Medior/Senior profile with experience in customer success or technical account management.
• Experience in AppSec is a must.
• Tech-savvy ability to debug and investigate technical workflows.
• Strong communication skills and a proactive approach to problem-solving.
• Fluent in English.

Culture & Benefits

• High-impact position within a fast-growing company.
• Rapid growth of responsibility and ownership.
• Open and informal company atmosphere based on core values.
• Flexibility in working hours.