Customer Success Manager (Cybersecurity)

TL;DR

Customer Success Manager (Cybersecurity): Managing post-sales relationships with SMB security teams to drive renewals, upsells, and product adoption with an accent on building healthy feedback loops and ensuring long-term customer growth. Focus on shaping the future of the product and sales process in a fast-paced, early-stage environment.

Location: Must be based in the United States

Company

hirify.global helps developers and security teams ship faster by providing tools to safely find, audit, and manage open-source code.

What you will do

• Meet and exceed revenue targets by working closely with SMB security teams.
• Manage existing customer relationships to drive renewals and upsell opportunities.
• Create an unparalleled customer experience throughout the customer lifecycle.
• Collaborate with Go-to-market, Engineering, and Professional Services teams to increase adoption.
• Run Quarterly Health Checks and monitor the overall health of existing accounts.

Requirements

• 5+ years of experience in a renewals-focused Customer Success role for B2B SaaS.
• Experience selling in the cybersecurity or related industry.
• Proven track record of meeting or exceeding renewal and upsell quotas.
• Ability to drive success in an early-stage, fast-paced environment.
• Strong communication skills with experience presenting to the C-Suite.
• Willingness to travel for customer and company meetings as needed.

Culture & Benefits

• Market competitive salary bands and meaningful equity program.
• Comprehensive health benefits for you and your family (99% coverage).
• Flexible time-off, holidays, and winter shutdown.
• Paid parental leave.
• Remote-first culture with quarterly team off-sites.

Hiring process

• Detailed interview process outlined in the company documentation.