Ai Customer Success Manager (SaaS)

TL;DR

AI Customer Success Manager (SaaS): Driving product activation and customer engagement for hirify.global’s AI-powered customer engagement platform with an accent on scalable, tech-driven engagement strategies. Focus on implementing AI features, using data triggers, and optimizing workflows to ensure customer success and growth.

Location: Hybrid, Utrecht office. Must be proficient in both Dutch and English.

Company

hirify.global is a fast-moving Dutch scale-up redefining customer engagement with an AI-powered platform.

What you will do

• Design and execute outreach programs, in-app notifications, and webinars to drive product activation.
• Help customers implement and see the value of hirify.global’s AI-driven features.
• Use data triggers and CRM automations to identify customer needs and expansion opportunities.
• Provide proactive communication and personal touch to drive customer growth.
• Take ownership of a business segment, focusing on scalable success strategies.

Requirements

• Approximately one year of professional experience in a fast-paced SaaS environment.
• High degree of technical affinity and comfort with automations.
• Business proficiency in both Dutch and English.
• Ability to translate complex technical topics into clear, actionable advice.
• Self-starter with a "hacker" mindset, always seeking efficient, automated solutions.

Culture & Benefits

• Key role with visible impact in a vibrant scale-up environment.
• Hybrid working and 2 months per year to work abroad.
• Strong onboarding program with hands-on training and a dedicated buddy.
• Mental health support, learning budget, and 28 vacation days.
• Travel reimbursement to Utrecht HQ, monthly internet & phone allowance, and Dutch courses for international colleagues.

Hiring process

• Introductory call with the Talent team.
• Manager interview to discuss experience and expectations.
• Practical assignment involving a role-related, real-world challenge.
• Team connection to meet future colleagues and confirm mutual fit.