Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Managing high-quality technical support and customer relationships for a distributed event-driven applications platform with an accent on implementation, technical guidance, and customer advocacy. Focus on optimizing workflows, guiding multi-cluster architecture, and ensuring the successful adoption of orchestration tools.

Location: Remote (Must be based in Australia)

Company

hirify.global is a platform for developers to build durable, distributed event-driven applications based on the popular open-source orchestration engine Conductor.

What you will do

• Serve as the primary technical point of contact for assigned customers to ensure satisfaction and alignment.
• Provide expert technical guidance on implementation, troubleshooting, and product operation.
• Develop and deliver technical training and product demonstrations to customers.
• Monitor account health, usage metrics, and identify potential upsell opportunities.
• Collaborate with product and development teams to influence the roadmap based on customer feedback.
• Oversee technical project delivery, managing timelines, resources, and budgets.

Requirements

• Must be based in Australia.
• 5+ years of experience in enterprise-level client-facing roles.
• Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience.
• Strong technical background in software, cloud services, or IT infrastructure.
• Ability to build custom workers using SDKs and guide customers on DR & multi-cluster architecture.
• Proven project management skills and the ability to handle complex technical issues under pressure.

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision.
• Flexible PTO.
• Inclusive environment that values diverse perspectives and professional backgrounds.
• Opportunity to work with a cutting-edge orchestration platform.