Solution Expert (SaaS)

TL;DR

Solution Expert (SaaS): Acting as a technical trusted advisor to lead onboarding, implementation, and configuration of revenue optimization solutions with an accent on CRM integrations and technical problem-solving. Focus on managing complex client-facing projects, configuring software platforms, and ensuring high levels of customer satisfaction through technical expertise.

Company

hirify.global is a leading provider of sales engagement and revenue optimization solutions focused on streamlining sales processes and driving business growth.

What you will do

• Lead the end-to-end onboarding process for new clients, including implementation and configuration.
• Act as the primary technical advisor for customers, answering technical questions and leading sessions.
• Configure software solutions to meet specific client business requirements.
• Manage complex integrations between the platform and existing client tech stacks.
• Collaborate closely with Customer Success, Support, and Product teams to resolve technical challenges.
• Ensure client satisfaction by providing high-quality technical guidance and support.

Requirements

• 3+ years of experience in a highly technical, customer-facing SaaS role.
• 3+ years of proven experience implementing software or SaaS platforms.
• Fluent in English (written and verbal).
• In-depth knowledge and proven experience with CRM systems (Salesforce, Hubspot, or Dynamics).
• Strong analytical skills and a data-oriented mindset.
• Degree in Information Technology, Industrial Engineering, or Information Systems.

Nice to have

• Experience with ERP and Billing tools and systems.