Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing a portfolio of 45-50 customers to drive revenue retention and growth with an accent on relationship building, contract renewals, and upsell identification. Focus on addressing complex business challenges, providing performance insights through QBRs, and ensuring effective platform enablement for global digital commerce clients.

Location: Must be based in New York City (Hybrid: 2 days per week in-office).

Salary: $100,000 - $125,000 annually + bonus + equity + benefits.

Company

hirify.global is a leading fintech company providing a decision engine that brings trust to global digital commerce by identifying fraud and protecting identities.

What you will do

• Serve as the primary point of contact for 45-50 customers throughout their lifecycle.
• Manage quarterly renewals and proactively identify risks to preserve net dollar retention.
• Track and drive upsell opportunities within Salesforce to increase account value.
• Lead Quarterly Business Reviews (QBRs) to share fraud trends and performance insights.
• Provide training and platform enablement to ensure customers maximize product value.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Sales.
• Proven track record of managing a book of business of approximately 50 customers.
• Strong commercial aptitude with experience in contract renewals and revenue growth.
• Technical aptitude to learn and operate complex technical concepts.
• Must be based in New York City and able to work in a hybrid model.
• Excellent communication skills for building relationships with client executives.

Nice to have

• Startup experience.
• Experience with revenue quotas.

Culture & Benefits

• Competitive salary with RSU equity packages.
• Matching 401K plan and comprehensive health, vision, and dental insurance.
• Hybrid work model with in-office collaboration days.
• Generous PTO policy and half-day Fridays.
• Home office allowance.