Relationship Manager (Fintech)

TL;DR

Relationship Manager (Fintech): Managing and growing long-term relationships with institutional clients for a digital asset infrastructure platform with an accent on custody, trading, and settlement solutions. Focus on driving revenue growth, ensuring client satisfaction, and acting as a trusted advisor for complex financial services implementations.

Location: Must be based in New York

Salary: $90,000–$110,000

Company

hirify.global provides institutional-grade digital asset infrastructure, including secure custody, collateral management, and prime services powered by MPC technology.

What you will do

• Develop and maintain strong relationships with key institutional clients to ensure exceptional service.
• Identify and pursue cross-sell opportunities to meet annual revenue targets.
• Serve as the primary point of contact for client inquiries, concerns, and strategic reviews.
• Oversee technical setup processes post-onboarding and manage client off-ramping.
• Collaborate with internal stakeholders to ensure seamless service delivery and regulatory compliance.
• Manage client Due Diligence Questionnaire (DDQ) requests and maintain accurate account health records.

Requirements

• Must be based in New York
• FINRA SIE, Series 7, and Series 63 certifications required
• In-depth knowledge of the crypto industry, custody, and trading platforms
• Proven experience in finance or trading firms with an understanding of fund structures
• Strong communication skills and ability to influence decision-makers
• Fluency in English required

Nice to have

• Experience with project management principles
• Previous experience working with Salesforce or similar CRM tools
• Proficiency in additional European languages

Culture & Benefits

• Hybrid working model balancing office collaboration and flexibility
• Comprehensive health coverage including medical, optical, and dental
• 25 days of annual leave plus bank holidays, with additional days for tenure
• Life insurance and commuter benefit program
• Supportive environment with employee-led groups and a focus on diversity and inclusion

Hiring process

• Initial screening with the Talent Acquisition team
• Technical interview via Microsoft Teams
• In-person interview focusing on team dynamics and collaboration