Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing strategic partnerships and ensuring maximum value realization for large-scale clients with an accent on adoption, retention, and advocacy. Focus on driving product utilization, managing renewal cycles, and aligning product capabilities with enterprise business objectives.

Location: Remote (Global). Open to hiring in almost every country in the world.

Company

A global leader in user behavior analytics and insider risk management using a predictive, AI-driven approach to safeguard organizations.

What you will do

• Act as a strategic partner and primary post-sale contact for the largest enterprise customers.
• Manage onboarding, implementation timelines, and training to ensure customers realize full product value.
• Drive product adoption and utilization by aligning capabilities with customer business objectives.
• Collaborate with Product, Support, and Sales teams to influence roadmaps and resolve customer issues.
• Own the renewal process by proactively identifying risks and managing renewal conversations.
• Identify upsell and cross-sell opportunities and analyze customer health metrics like NPS and CSAT.

Requirements

• 5+ years in a B2B customer-facing role, preferably in Customer Success or Account Management.
• Strong proficiency in Customer Success frameworks and lifecycle management.
• Demonstrated success in driving customer adoption, retention, and expansion.
• Experience with HubSpot and ChurnZero or similar CS software.
• Experience with subscription renewal management and high-stakes stakeholder conversations.
• Willingness to understand technical product details.

Nice to have

• Experience in the cybersecurity industry.

Culture & Benefits

• Fully remote work environment with a global, diverse team.
• Competitive compensation and career growth opportunities.
• Flexible paid time off.
• Laptop reimbursement.
• Ongoing training and development opportunities.

Hiring process

• Up to 3 interviews.
• Mandatory reference and background checks for all roles.