Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS/Cybersecurity): Managing a portfolio of strategic enterprise accounts to protect retention and drive expansion with an accent on translating IT asset data into executive business value. Focus on rebuilding trusted advisor relationships with VP and C-level stakeholders, executing Customer Success Plans, and accelerating time to first value.

Location: Hybrid in Ghent, Belgium

Company

hirify.global is an AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation.

What you will do

• Act as a trusted advisor to enterprise customers, aligning solutions with strategic business goals.
• Lead executive-level conversations to translate IT asset data into outcomes like cost optimization and risk reduction.
• Own the end-to-end customer lifecycle, including onboarding, adoption, renewal, and expansion in partnership with Account Managers.
• Develop and execute Customer Success Plans (CSPs) tied to measurable KPIs and business outcomes.
• Deliver QBRs and EBRs that demonstrate value, progress, and strategic opportunities.
• Collaborate with Product, Engineering, and Support teams to act as the voice of the customer internally.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting within enterprise environments.
• Strong background in SaaS, IT operations, cybersecurity, ITAM, or ITSM/ITOM.
• Proven ability to engage and lead strategic discussions with VP and C-level stakeholders.
• Experience using CRM tools and Customer Success platforms such as Gainsight.
• Ability to translate complex data into actionable business insights and strategic actions.

Culture & Benefits

• Hybrid working model with flexible working hours.
• Comprehensive benefits including health insurance, pension plan, meal vouchers, and eco vouchers.
• Access to LinkedIn Learning and ongoing professional training and development opportunities.
• Regular company events and team-building initiatives.