Account Representative

TL;DR

Account Representative (Customer Service): Managing assigned customer accounts and delivering luxury-level service with an accent on relationship management and high-touch client experiences. Focus on resolving complex client inquiries and coordinating cross-functional execution to maintain brand standards.

Location: Remote, but must be based in Southern California. Requires monthly in-office participation and adherence to West Coast business hours.

Salary: $33,863 – $53,213

Company

Global leader in access solutions providing innovative physical and virtual security systems across 70 countries.

What you will do

• Serve as the primary point of contact for assigned clients to ensure a seamless, elevated customer experience.
• Build and maintain long-term, trust-based relationships through tailored support and guidance.
• Resolve client inquiries and concerns with professionalism, discretion, and high attention to detail.
• Coordinate account maintenance and service requests between clients and internal teams.
• Maintain expert-level knowledge of products, craftsmanship, and luxury brand positioning.
• Manage accurate account records and reporting within CRM systems.

Requirements

• 2–5 years of experience in customer service, account coordination, or client support.
• Must be based in Southern California.
• Proficiency with CRM systems (Salesforce) and business tools (Outlook, Teams, Excel).
• Strong communication and interpersonal skills for luxury brand representation.
• Ability to work independently while maintaining accountability in a remote setting.

Culture & Benefits

• Results-oriented environment that values impact over titles and backgrounds.
• Support for career growth with regular feedback, training, and development opportunities.
• Opportunities for local, regional, or international career mobility.
• Inclusive culture valuing diverse perspectives and inclusive teams.