Enterprise Solution Consultant (AI Agents SME)

Location: United States. Fully remote outside a 30-mile radius of a hirify.global office; hybrid within that radius, requiring three office days per week. National travel for on-site client consulting may reach 60% at times.

Salary: $93,900–$218,200 USD annually, plus potential performance bonus, stock, and other incentives.

Company

hirify.global provides cloud contact center software and AI-powered customer experience solutions.

What you will do

• Partner with direct and indirect sales teams to acquire customers and expand existing accounts.
• Lead prospect-facing solution discovery and integrate hirify.global technology with existing customer infrastructure.
• Translate business needs into technical solutions and provide expertise on AI Agents solutions.
• Deliver customized solution demonstrations, executive presentations, RFP/RFI responses, and sales enablement sessions.
• Coordinate with Professional Services on product configuration and pre- to post-sales transition.
• Collaborate with Marketing, Product Management, and internal stakeholders on product initiatives and process improvements.

Requirements

• 5+ years of relevant experience.
• Business acumen combined with an engineering mindset and a proven record of successful solution selling.
• Technical knowledge of systems integration, including APIs, SOAP, and REST.
• Experience with Voice and Digital AI products, including AI Agents, chatbots, and Interactive Voice Assistants.
• Knowledge of enterprise architecture design, contact center operations, and customer experience technologies.
• Outstanding verbal, written, presentation, relationship-building, and executive communication skills; a bachelor's degree or equivalent experience is preferred.

Nice to have

• Contact Center or Customer Experience industry experience.
• Knowledge of automated quality management, contact center reporting, and knowledge management.

Culture & Benefits

• Team-first culture with an inclusive and diversity-oriented work environment.
• Health, dental, and vision coverage beginning on the first day of employment.
• Short- and long-term disability coverage, basic life insurance, and a 401(k) plan with employer matching.
• Mental health support, employee stock purchase plan, paid time off, company holidays, and paid volunteer hours.
• 12 weeks of paid parental leave.