Enterprise Solution Consultant (AI)

TL;DR

Enterprise Solution Consultant (AI): Driving solution discovery and design for AI Agents solutions with an accent on integrating AI technology into existing contact center infrastructures. Focus on translating business needs into technical AI architectures, delivering executive-level demonstrations, and optimizing CX AI outcomes.

Location: Must be based in the United States. Fully remote for candidates outside a 30-mile radius of an office; Hybrid (3 days/week) for those within a 30-mile radius.

Salary: $93,900 - $218,200 USD

Company

hirify.global is a leading provider of cloud contact center software specializing in CX AI innovation.

What you will do

• Partner with sales teams to acquire new customers and expand the company footprint
• Drive prospect-facing solution discovery and integrate technology into existing infrastructure
• Translate complex business requirements into technical AI solutions and architectures
• Deliver customized solution demonstrations and executive presentations
• Respond to technical Requests for Proposal (RFP) and Requests for Information (RFI)
• Collaborate with Product and Marketing to define new initiatives based on field insights

Requirements

• 5+ years of professional experience with a business acumen and engineering mindset
• Technical knowledge of systems integration using APIs, SOAP, and REST
• Experience with Voice and Digital AI products, including AI Agents, Chatbots, and IVA
• Expertise in Enterprise architecture design and solution selling
• Must be based in the United States
• Ability to travel nationally up to 60% of the time

Nice to have

• Direct experience in the Contact Center or Customer Experience (CX) industry
• Knowledge of Generative AI, Prompt Engineering, LLMs, and Machine Learning
• Familiarity with CCaaS and UCaaS ecosystems

Culture & Benefits

• 100% employee-paid health, dental, and vision coverage from day one
• 401k saving plan with employer matching
• Generous employee stock purchase plan (ESPP)
• 12 weeks of paid parental leave and paid volunteer hours
• Access to an innovative mental health support platform for employees and dependents