Senior Client Success Manager (Healthcare)

TL;DR

Senior Client Success Manager (Healthcare): Managing a high-volume large market book of B2B client and broker relationships to drive engagement and retention with an accent on data-driven insights and account health monitoring. Focus on executing engagement plans, tracking success KPIs, and maintaining high-quality client experiences across 25-30 accounts.

Location: Remote, with ability to travel up to 25% to HQ in New York City and client sites. Must be based in the US

Salary: $120,000 - $140,000

Company

hirify.global is a fast-growing healthcare technology company reimagining the US healthcare economy to deliver high-quality, affordable care.

What you will do

• Own and manage a high-volume book of 25-30 large market client and broker relationships.
• Execute key workflows and monitor account health to ensure a consistently high-quality client experience.
• Track and analyze client success KPIs to create action plans that drive engagement and retention.
• Develop and execute engagement plans aligned with client goals and take full ownership of KPIs.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge teams to triage issues.
• Lead client meetings and deliver high-quality reports and educational presentations to stakeholders.

Requirements

• 5+ years of experience managing a high-performing B2B book of business.
• Proven track record of driving engagement, client satisfaction, and NRR, preferably in healthcare and benefits.
• Expertise in managing executive relationships and navigating complex broker stakeholder environments.
• Strong project management skills with the ability to execute multiple concurrent projects with precision.
• Data-driven mindset capable of leveraging KPIs to optimize engagement and drive ROI.
• US-based with valid work authorization (implied by benefits and market focus).

Culture & Benefits

• Competitive salary with equity incentive plans.
• Flexible PTO policy.
• Comprehensive Medical, Dental, and Vision plan options.
• 401(k) with company match.
• Flexible spending accounts and Teladoc Health access.