Director, Customer Success (Healthtech)

TL;DR

Director, Customer Success (Digital) (Healthtech): Defining and leading the digital customer success strategy for low-touch and self-service segments with an accent on operational excellence, automation, and data-driven engagement. Focus on scaling adoption, retention, and the evolution of the customer journey through AI-driven insights.

Location: Remote (Must be based in the US)

Salary: $140,000–$150,000

Company

hirify.global is a health and social services network provider that connects community-based organizations, government agencies, and healthcare organizations to improve whole-person health.

What you will do

• Define and execute the strategic roadmap for Digital Customer Success programs.
• Design scalable programs using automation, segmentation, and AI-driven insights to improve retention and adoption.
• Refine the customer journey for low-touch and self-service customers, ensuring clear paths to maturity and expansion.
• Collaborate with Sales, Product, Marketing, and RevOps to improve the end-to-end customer experience.
• Build, mentor, and lead a high-performing Digital Customer Success team.

Requirements

• 8+ years of experience in Customer Success, CS Operations, or Account Management.
• Proven success in designing and scaling digital CS programs for high-volume portfolios.
• Familiarity with Salesforce or other Customer Success Platforms.
• Strong leadership, executive communication, and strategic planning capabilities.
• Must be based in the United States.

Nice to have

• Experience leveraging AI-driven tools and automation to optimize operational efficiency.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance, including virtual mental health visits.
• 401(k) with employer match and immediate vesting.
• Flexible time off, including volunteer days and mental health days.
• Tax-advantaged health savings accounts (HSAs) and flexible spending accounts (FSAs).
• Full work-from-home equipment package provided.