Strategic Customer Success Manager (Medtech)

TL;DR

Strategic Customer Success Manager (Medtech): Managing relationships with the company's largest corporate partners to ensure satisfaction, retention, and revenue growth with an accent on account planning and executive relationship management. Focus on driving net revenue retention, managing $25M+ portfolios, and executing complex renewal and upsell strategies.

Location: Remote (Must be based in the US)

Salary: $135,000 - $159,500

Company

hirify.global is a mental healthcare company utilizing clinically validated technology to provide personalized care to millions of people across 450+ corporate partners.

What you will do

• Act as a product expert and advocate for mental health for the largest strategic partners.
• Own revenue forecasting for renewals and upsell opportunities across the portfolio.
• Manage the full customer lifecycle, including implementation, engagement, and procurement.
• Prepare and present data-driven business reviews to senior HR executives.
• Collaborate cross-functionally to improve internal processes based on customer feedback.
• Support net new business acquisition and expansion initiatives.

Requirements

• 10+ years of experience in account management or customer success, ideally in B2B2C or early-stage environments.
• Proven track record of managing Fortune 100 clients and portfolios valued at $25M+.
• Expertise in driving forecasting, renewals, and upsell revenue.
• Strong understanding of "farmer" sales motions and relationship-based growth.
• Exceptional communication skills for collaborating with executive stakeholders.
• Must be based in the US

Culture & Benefits

• Comprehensive health, dental, and vision insurance with HSA/FSA options.
• Employer-sponsored 401(k) match up to 2%.
• Generous parental leave (16-18 weeks) and competitive paid time off.
• Mental health support via the hirify.global network for employees and dependents.
• Additional wellness perks including Noom, Carrot fertility care, and Wellhub.
• Annual $1,000 professional development reimbursement.