Junior IT Technician (Hospitality)

TL;DR

Junior IT Technician (Hospitality): Providing technical support and system maintenance for hotel IT infrastructure with an accent on end-user support and operational continuity. Focus on troubleshooting guest-facing systems, POS terminals, and maintaining network equipment in a luxury resort environment.

Location: Onsite in St Andrews, United Kingdom

Company

Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts specializing in high-end hospitality.

What you will do

• Provide first-line technical support to hotel staff via a help desk ticketing system.
• Troubleshoot and resolve issues with guest-facing systems, POS terminals, and reservation software.
• Install, configure, and maintain computer hardware, printers, and network equipment.
• Manage Wi-Fi connectivity, network access, and systems security throughout the property.
• Perform routine system maintenance, updates, and security patches.
• Maintain IT asset inventory and documentation.

Requirements

• IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred.
• Basic knowledge of Windows and Mac operating systems.
• Understanding of networking fundamentals and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work under pressure in a fast-paced hospitality environment.

Nice to have

• Experience with hospitality management systems.
• Knowledge of POS systems or payment processing.
• Familiarity with security and surveillance systems.
• Experience supporting guest Wi-Fi networks.

Culture & Benefits

• Staff shuttle service to/from St Andrews.
• Complimentary staff canteen and 50% off dining in on-site outlets.
• Employee rates for Spa treatments and green fees.
• Access to gym and pool services.
• Growth opportunities and on-the-job training.
• Regular social events.