IT Support Manager (AI Cloud)

TL;DR

IT Support Manager (AI Cloud): Managing IT infrastructure maintenance and support teams for GPU clusters within a data center with an accent on stability, efficiency, and scalable operations. Focus on overseeing L1/L2 support, resolving complex hardware and network incidents, and driving operational KPIs.

Location: Onsite in London, United Kingdom

Company

hirify.global is building a full-stack AI cloud platform designed to support developers and enterprises in the global AI economy through large-scale GPU orchestration and infrastructure.

What you will do

• Lead and manage L1, L2, IT infrastructure, and Field Network Engineers supporting GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and general IT infrastructure.
• Act as the primary escalation point for complex hardware, network, and operational incidents.
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services.
• Oversee proactive maintenance, troubleshooting, and IT asset lifecycle activities, including RMAs.
• Collaborate with infrastructure engineers, vendors, and colocation partners to deliver improvements.

Requirements

• 3+ years of experience managing technical support teams in a data center or critical infrastructure environment.
• Hands-on background in diagnosing server hardware, GPU-based systems, and fiber networks.
• Solid understanding of data center operations and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.
• Must be authorized to work in the United Kingdom.
• High proficiency in spoken and written English.

Nice to have

• Relevant certifications and trainings.

Culture & Benefits

• Competitive compensation and career growth opportunities.
• Flexibility and work-life balance.
• Collaborative and innovative culture with an international environment.
• Opportunity to work on impactful AI projects with talented teams.