IT Support Specialist (Hospitality)

TL;DR

IT Support Specialist (Hospitality): Providing tier 1 and tier 2 technical support for EMEA-based employees across Windows, macOS, and mobile platforms with an accent on endpoint deployment, access management, and workflow documentation. Focus on scaling IT support processes, managing identity platforms like Okta and Azure AD, and ensuring seamless onboarding/offboarding for a distributed workforce.

Location: Remote — Must have the right to work in Spain or the United Kingdom

Company

A leading hospitality revenue management platform providing a suite of AI-driven tools for hotels, resorts, and casinos.

What you will do

• Provide tier 1 and 2 technical support for Windows, macOS, and mobile platforms, troubleshooting Google Workspace, M365, Zoom, and Slack.
• Manage user accounts, permissions, and SSO authentication via Okta and identity platforms.
• Deploy software and updates using MDM solutions (Intune, Jamf Pro) and perform remote hardware triage.
• Coordinate onboarding and offboarding for EMEA employees, including laptop and peripheral configuration.
• Develop help desk workflows, ticketing procedures, and knowledge base articles to scale IT support.
• Collaborate on global IT projects and identify recurring issues to recommend system improvements.

Requirements

• 5+ years of help desk or technical support experience.
• Proficiency with Windows 10/11 and macOS.
• Experience with user account management in Azure AD/Entra ID.
• Basic networking knowledge (TCP/IP, DNS, DHCP, WiFi, VPN).
• Right to work in Spain or the United Kingdom.

Nice to have

• Experience with MDM (Intune, Jamf) and SSO (Okta, Duo).
• Google Workspace and Microsoft 365 administration.
• Scripting knowledge (PowerShell, Bash, Python) for automation.
• Familiarity with Linux and command-line tools.
• ITIL Foundation, CompTIA A+, Microsoft, or Apple certifications.

Culture & Benefits

• High degree of autonomy in owning EMEA IT support.
• AI-first working environment with access to advanced tools and workflows.
• Opportunity to work with a globally distributed team and leadership.
• Part of a market-leading company in the hospitality tech sector.