Senior Manager of CS Enablement (AdTech)

TL;DR

Senior Manager of CS Enablement (AdTech): Developing and executing Customer Success enablement programs to improve account retention and growth with an accent on high-impact learning experiences and reinforcement systems. Focus on driving NRR, optimizing expansion motions, and building scalable field-ready content for CSMs and AMs.

Location: 100% remote within the US

Company

hirify.global provides advertising software for brands to reach their audience across Connected TV, web, and mobile, transforming CTV into a performance marketing channel.

What you will do

• Own the end-to-end strategy and execution of CS enablement programs, from need identification to measurement.
• Create practical learning experiences and reinforcement systems, including coaching frameworks and workflow tools.
• Develop scalable, field-ready content for renewals, expansion opportunities, and customer recovery.
• Partner with CS leadership to embed enablement into operating rhythms and coaching cadences.
• Leverage Gong and Salesforce insights to identify trends, risks, and skill gaps.
• Design and facilitate scenario-based learning and role-plays to sharpen account strategy.

Requirements

• 7+ years in CS Enablement, Sales Enablement, or a post-sale revenue role.
• Experience in programmatic advertising, Connected TV, or a closely adjacent AdTech environment.
• Fluency in CS methodology: value realization, EBR/QBR frameworks, expansion motion, and at-risk account management.
• Working knowledge of MEDDICC as an account health framework.
• Proficiency in Gong, Salesforce, WorkRamp, and Highspot.
• Must be based in the United States.

Nice to have

• Direct experience as a CSM, Onboarding Specialist, or Account Manager in AdTech, CTV, or SaaS.
• Familiarity with CTV-specific conversations: campaign performance reviews, attribution, and incremental reach.
• Experience building programs for both CSM and AM roles simultaneously.
• Ability to use Gong data independently to assess CS skill health.

Culture & Benefits

• 100% remote work within the US.
• Flexible vacation policy and annual vacation allowance for travel expenses.
• Three-day weekend every month of the year.
• 100% healthcare coverage and 401k plan.
• Flexible Spending Account (FSA) for dependent, medical, and dental care.
• Access to coaching, therapy, and professional development.