Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Guiding enterprise clients through the adoption of AI solutions for legal and professional services with an accent on strategic implementation and workflow integration. Focus on maximizing client ROI, driving LLM adoption among end-users, and translating client feedback into product improvements.

Location: Must be based in Mexico

Company

hirify.global is an AI company transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform.

What you will do

• Lead the strategic integration of AI solutions into client workflows to ensure seamless adoption.
• Evangelize and enable end-users to adopt LLMs as essential daily tools.
• Serve as a trusted advisor and primary contact for enterprise clients and leading law firms.
• Manage success metrics and KPIs to drive client satisfaction and demonstrate high ROI.
• Monitor customer health and engagement to ensure readiness for renewals and expansion.
• Relay client insights to internal teams to support continuous product improvement.

Requirements

• Professional background in Enterprise SaaS, "Big Law", or top-tier management consulting.
• Direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills for stakeholder influence.
• Ability to ruthlessly prioritize competing tasks and demanding customer needs.
• Proactive, collaborative mindset with a team-first mentality.
• Based in Mexico

Culture & Benefits

• Opportunity to work at the forefront of AI technology and innovation.
• Ability to shape the Customer Success program by building best-in-class playbooks.
• Collaborative work environment focused on professional growth and learning.
• Culture driven by decisiveness, simplicity, and a commitment to excellence.