Account Manager (AI)

Location: On-site in San Francisco, Los Angeles, San Diego, or Seattle; US West Coast

Compensation: $230K OTE + equity

Company

LangChain builds open-source frameworks and a platform for building, evaluating, deploying, and operating AI agents at scale, including LangSmith, LangChain, LangGraph, Deep Agents, and LangSmith Engine.

What you will do

• Manage the full post-signature customer lifecycle for a portfolio of commercial customers, from adoption through contract execution.
• Forecast renewals and net retention while meeting quarterly and annual targets.
• Monitor customer health and product usage, identify churn risks, and resolve commercial obstacles.
• Identify and execute expansion opportunities by aligning customer needs with new features and products.
• Build relationships with technical users, economic buyers, and other key stakeholders.
• Lead renewal negotiations, quoting, procurement, and collaboration with Sales, GTM Engineering, RevOps, Product, and Engineering.

Requirements

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Management, preferably in B2B SaaS.
• Proven success meeting or exceeding retention and expansion quotas, including gross renewal rate and net revenue retention.
• Strong commercial judgment, negotiation skills, communication skills, and presentation abilities.
• Technical aptitude and the ability to explain the value of complex technical products to technical and executive audiences.
• Experience using CRM software such as Salesforce for pipeline management and forecasting.
• Ability to work independently with significant autonomy in a fast-paced, ambiguous environment.

Nice to have

• Experience at a high-growth, developer-first, or AI/ML infrastructure company.
• Familiarity with the modern AI/LLM stack.
• Experience managing renewals under a consumption- or usage-based pricing model.

Culture & Benefits

• Opportunity to contribute to products used by thousands of LangSmith customers and major enterprise organizations.
• Medical, dental, and vision coverage.
• Flexible vacation and a 401(k) plan.
• Meals on US in-office days.
• Compensation includes base salary, variable compensation, meaningful equity, benefits, and perks.