Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Managing and growing a portfolio of enterprise customers to ensure long-term value and retention with an accent on account planning and commercial growth. Focus on driving product adoption, leading renewal conversations, and aligning hirify.global’s capabilities with business priorities.

Location: Copenhagen, Denmark (Flexible remote)

Company

hirify.global (part of Xero) is a scheduling software company focused on improving work/life balance for shift workers using Agentic AI.

What you will do

• Manage a portfolio of enterprise customers with direct accountability for retention and expansion.
• Build and execute joint account plans to create clarity on priorities and value delivery.
• Drive adoption, confidence, and impact to help customers get more value from the platform.
• Lead renewal and commercial conversations, identifying upsell and cross-sell opportunities.
• Develop multi-threaded relationships across both operational and executive levels.
• Champion the voice of the customer to influence product strategy and internal planning.

Requirements

• Experience managing and growing B2B SaaS customers.
• Strong commercial instincts and comfort leading value and investment conversations.
• Proven ability to build joint plans and drive accountability with customers.
• Confidence engaging executives and navigating complex organizations.
• Ability to translate product capabilities into tangible business outcomes.
• Proficiency in Danish language

Culture & Benefits

• Competitive benefits including pension, health insurance, and generous vacation.
• Employee Share Plan in addition to base salary.
• Flexible remote work approach.
• Inclusive support for new parents.
• Strong social culture with frequent team and company activities.
• Focus on healthy work-life balance and professional autonomy.