Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Driving adoption and retention of hirify.global's work management and AI coordination platform with an accent on AI adoption strategy and change management. Focus on translating AI capabilities into measurable business outcomes and guiding customers through productivity shifts enabled by AI.

Location: Must be based in San Francisco (office-centric hybrid schedule: Monday, Tuesday, and Thursday in office)

Salary: $160,000 - $181,600

Company

hirify.global is a leading platform for human + AI collaboration used by millions of teams worldwide to achieve their goals faster.

What you will do

• Partner with customers to increase adoption and retention of hirify.global and its AI-powered features.
• Consult on AI adoption strategies to translate capabilities into measurable business outcomes and ROI.
• Lead design workshops and storytelling business reviews to articulate value realized.
• Guide organizations through the people, process, and technology shifts of AI transformation.
• Act as a strategic advisor for integrating AI features into specific customer workflows.
• Collaborate with the Product team to identify AI feature gaps and adoption blockers.

Requirements

• 5+ years of demonstrated success in an Account Management or Customer Success role.
• Experience helping customers evaluate, adopt, or scale AI tools in their workflows.
• Ability to guide organizations through process and behavioral shifts during technology transitions.
• Data literacy: proficiency with usage data, health scores, and platform analytics.
• Must be based in San Francisco for an office-centric hybrid schedule.

Culture & Benefits

• Comprehensive compensation package including base salary, equity, and sales incentive pay.
• Mental health, wellness, and fitness benefits.
• Career coaching, support, and inclusive family building benefits.
• Long-term savings and retirement plans.
• In-office culinary options to cater to dietary preferences.