Sales Operations Analyst (Salesforce)

TL;DR

Sales Operations Analyst (Salesforce): Improving business processes, operational efficiency, and data quality for the GolfNow business with an accent on Salesforce administration and reporting. Focus on translating operational needs into scalable solutions and enabling users through data-driven tools.

Location: Hybrid - Must be based in Orlando, Florida (minimum three days per week in office)

Company

A leading media and entertainment company managing iconic brands like USA Network and GolfNow.

What you will do

• Support Salesforce administration including field creation, layout updates, and mass data manipulation via Data Loader.
• Manage the project lifecycle by gathering requirements, documenting business needs, and coordinating stakeholders.
• Act as the first level of support for Salesforce and operational inquiries from supported departments.
• Own and support the implementation, maintenance, and troubleshooting of third-party products.
• Develop Salesforce reports and dashboards to improve business visibility and efficiency for leadership.
• Lead user enablement, training, and user acceptance testing (UAT).

Requirements

• 2+ years of experience using Salesforce with exposure to sales or operational processes.
• 2+ years of experience with Microsoft Excel and Office tools.
• Experience with data management, reporting tools, dashboards, and business process documentation.
• Strong analytical and problem-solving skills with high attention to data integrity.
• Clear verbal and written communication skills for requirement gathering and coordination.

Nice to have

• Bachelor’s degree.
• Salesforce Business Analyst or related Salesforce certifications.
• Experience with Lucidchart.
• Experience supporting SaaS or technology-driven organizations.

Culture & Benefits

• Work in a dynamic media and technology environment focusing on operational excellence.
• Collaborative culture rooted in trust, transparency, agility, and an entrepreneurial spirit.
• Hybrid work model combining in-person collaboration with focused remote work.
• Corporate benefits including health insurance, retirement plans, and paid time off.