Sales Operations Associate (SaaS)

TL;DR

Sales Operations Associate (SaaS): Supporting the systems, processes, and data that drive pipeline generation, revenue forecasting, and customer lifecycle health with an accent on GTM tool optimization and operational reporting. Focus on maintaining data hygiene in Salesforce and HubSpot, building performance dashboards in Looker, and optimizing the handoff between sales and customer success.

Location: Hybrid in New York, NY

Salary: $90,000 - $105,000 a year

Company

hirify.global is a fast-growing vertical SaaS company dedicated to modernizing the laundry and garment care industry by providing an all-in-one business management platform.

What you will do

• Maintain data accuracy, lead routing, and account ownership across Salesforce and HubSpot.
• Manage the opportunity lifecycle, including stage management, forecasting hygiene, and closed-won processes.
• Develop and monitor key health indicators for customer activation, churn signals, and product usage.
• Build and maintain GTM performance and cohort health dashboards in Salesforce and Looker.
• Document operational processes and identify friction points in Sales, Onboarding, or CS workflows.
• Collaborate cross-functionally to enable sales teams and increase operational metrics.

Requirements

• 3+ years of experience in Revenue, Sales, or Customer Success Operations, preferably in SaaS.
• Proficiency with Salesforce, HubSpot, and advanced spreadsheet tools.
• Mandatory proficiency with ChiliPiper and Outreach (or similar booking/sequence software).
• Must be based in or able to work hybrid in New York, NY.
• Strong analytical mindset with exceptional attention to detail and data hygiene.
• Excellent communication skills for cross-functional partnership.

Nice to have

• Experience or familiarity with SQL, Snowflake, or Looker.

Culture & Benefits

• Competitive salary and equity.
• Comprehensive health benefits including medical, dental, vision, and mental health support.
• Unlimited PTO and paid holidays.
• 401(k) retirement plan.
• Work-from-home and commuter stipends.
• Comprehensive training and professional development programming.