Customer Relationship Management Specialist (Salesforce)

TL;DR

Customer Relationship Management Specialist (Salesforce/MS Dynamics): Overseeing integration and optimization of the CRM system to ensure data integrity and drive operational efficiency with an accent on leveraging Salesforce and Microsoft Dynamics platforms. Focus on managing CRM data, performing complex analytics, and supporting strategic decision-making for the nondestructive testing department.

Location: Onsite in Pensacola, FL. Must be a "U.S. Person" (citizen, lawful permanent resident, refugee, or asylee) to comply with ITAR export controls.

Company

Leading provider of critical testing, inspection, certification, and compliance services for the manufacturing, power generation, aerospace, medical, and defense markets.

What you will do

• Configure, customize, and maintain Salesforce and other CRM platforms to align with departmental needs.
• Serve as the primary administrator ensuring timely and accurate data for operational and business development needs.
• Implement CRM strategies to improve data quality, reporting, and analytics across teams.
• Train and support end-users on CRM tools to foster adoption and best practices.
• Collaborate with managers to integrate CRM systems with other business applications.
• Oversee data migration projects, including imports, exports, and deduplication efforts.

Requirements

• Proficiency in Salesforce administration and Lightning components.
• Minimum 5 years of experience with CRM platforms such as Microsoft Dynamics.
• Expertise in CRM analytics tools like Einstein Analytics.
• General knowledge of API integrations, web services, and cloud-based CRM architectures.
• Must be a "U.S. Person" as defined by ITAR regulations.
• Valid driver’s license with a clean driving record and ability to pass a drug screen.

Nice to have

• Bachelor’s degree in computer science.
• CRM certifications (e.g., Certified Administrator, Advanced Administrator).

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Retirement planning via 401k.
• Paid vacation and personal time.
• Performance-based bonuses and advancement opportunities.