Desktop Support Analyst

TL;DR

Desktop Support Analyst (Windows/Intune): Providing advanced onsite IT support for end users and managing the lifecycle of enterprise devices with an accent on endpoint management and troubleshooting. Focus on supporting Microsoft Intune operations, provisioning hardware, and ensuring endpoint security and compliance.

Location: Onsite in Billerica, MA, US

Company

Excelitas is a global technology leader delivering photonic and imaging solutions for sectors including biomedical, semiconductor, and aerospace.

What you will do

• Provide advanced onsite and desk-side IT support for end users as escalated from the service desk.
• Maintain Windows PCs, laptops, and mobile devices in an enterprise environment.
• Perform device provisioning, replacements, troubleshooting, and lifecycle management.
• Support Microsoft Intune operations, including device enrollment, compliance monitoring, and application deployments.
• Troubleshoot endpoint issues and partner with senior IT staff on complex incidents.
• Document technical procedures, asset changes, and issue resolutions in accordance with IT standards.

Requirements

• Hands-on experience supporting Windows endpoints in a business environment.
• Working knowledge of Microsoft Intune or other endpoint management platforms.
• Experience supporting users onsite with minimal supervision.
• Solid understanding of Microsoft 365 applications and Azure AD concepts.
• Must comply with the CGP (Controlled Goods Program).
• Ability to lift and move IT equipment as part of onsite support duties.

Culture & Benefits

• Opportunity to work with cutting-edge photonic innovation and advanced imaging tools.
• Role within a global team of over 7,500 employees.
• Equal Opportunity/Affirmative Action Employer.