Helpdesk Analyst

TL;DR

Helpdesk Analyst (IT Support): Providing desktop and application support for internal and remote users with an accent on hardware lifecycle management and user account administration. Focus on troubleshooting Windows/macOS environments, resolving ITSM tickets, and ensuring adherence to security baselines.

Location: On-site in Charlotte, North Carolina

Company

hirify.global is a people-first company that provides simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Provide day-to-day desktop and application support for internal customers and remote users.
• Support end-user devices including laptops, peripherals, mobile devices, and conferencing equipment.
• Monitor, triage, and resolve incidents and requests using an IT ticketing system.
• Install, configure, and image company PCs and mobile devices according to IT standards.
• Perform user account administration in Active Directory and Azure AD.
• Execute on-site activities such as new hire onboarding and hardware lifecycle deployments.

Requirements

• Experience supporting Windows endpoints and macOS.
• Strong Microsoft 365 and Office skills for both end-user and basic admin support.
• Basic understanding of network fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Experience with enterprise ticketing or ITSM platforms.
• Experience with user provisioning and access management via Active Directory or Azure AD.

Nice to have

• Experience in a global, multi-site IT environment.
• Exposure to Zoom, Intune, JAMF, or other MDM solutions.
• Familiarity with ITIL concepts and incident/change management frameworks.
• Industry certifications such as CompTIA A+, Network+, or Microsoft.

Culture & Benefits

• People-first culture that emphasizes collaboration, accountability, and empathy.
• Focus on professional growth and building a long-term career within an exceptional team.
• Inclusive workplace following Equal Employment Opportunity principles.