It Support Specialist

TL;DR

IT Support Specialist: Providing software and hardware technical support to a clinical research field-based investigation using Mobile Research Vehicles (MRVs) with an accent on strong customer service and communication skills. Focus on resolving technical issues, assisting users with IT requests, and ensuring high-quality customer support across NIA offices and research programs.

Location: Baltimore, Maryland

Salary: $90,000 - $96,000 yearly salary

Company

hirify.global delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation.

What you will do

• Contact vendors for telephone and internet service, inspect availability, and coordinate with logistic teams.
• Establish and test telephone and network communications for each Mobile Research Vehicle (MRV).
• Maintain wireless access points, DSL, cable router, and network switches on MRV.
• Manage servers (Linux, Windows) and the local area network on the MRV, including a secure wireless network.
• Create, perform, and validate backups of data collected by MRV technologists.
• Check integrity of systems to ensure hardware and software on the MRV are performing nominally.

Requirements

• Bachelor’s degree and 3+ years experience or Associate’s degree and 5+ years experience (or equivalent experience).
• Minimum of 2 years experience in field-based operations in a biomedical research environment.
• Strong customer service, communication, and end user equipment support skills.
• Experience troubleshooting Windows operating systems and Microsoft 365 applications.
• Familiarity with Active Directory, account management, and endpoint support.
• Must be able to obtain a Public Trust clearance

Nice to have

• Bachelor’s degree preferred, ideally in Information Technology, Computer Science, or related field.
• One or more of the following certifications is desired: Apple Certified Support Professional; CompTIA Security+; or CompTIA A+; or JAMF Certified Associate; or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience within NIH, HHS, or other federal environments.

Culture & Benefits

• Excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more.
• 401(k) Retirement Plan, which includes a matching component.
• Training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.