IT Specialist (macOS/MDM)

TL;DR

IT Specialist (macOS/MDM): Managing technical infrastructure and providing user support for a global team with an accent on macOS administration and cloud-native tool management. Focus on optimizing device lifecycles via MDM, ensuring network reliability, and supporting hybrid event technology.

Location: On-site full-time in Austin, TX (with occasional travel to Dallas). Must be authorized to work in the U.S. No relocation sponsorship available.

Company

hirify.global is a technology company developing autonomous vehicle solutions.

What you will do

• Provide hands-on help desk support for a primarily macOS fleet and some Windows systems.
• Administer and troubleshoot SaaS tools including Google Workspace, Slack, Notion, and YouTrack.
• Manage the setup and monitoring of meeting rooms, livestreams, and hybrid event AV systems.
• Coordinate with the networking team to monitor performance and security.
• Handle the full device lifecycle, including procurement and provisioning via Jamf Pro and Intune.
• Develop internal runbooks and participate in global on-call rotations with international peers.

Requirements

• 3-6 years of experience in SaaS-first, cloud-native workplaces.
• Deep expertise in macOS administration and a solid understanding of Windows.
• Hands-on experience with MDM tools such as Jamf and Intune.
• Strong knowledge of networking fundamentals including TCP/IP, DNS, and VLANs.
• Proven experience supporting Google Meet and Zoom Rooms.
• Ability to work on-site 5 days a week in Austin, TX.

Culture & Benefits

• Opportunity to collaborate with a global team across the USA, Israel, and Serbia.
• Focus on creating a productive, tech-happy environment for engineers and executives.
• Equal opportunity employer committed to providing reasonable accommodations.