Business in Retail Advisor (Galway)

Location: Galway, Ireland; in-store retail role

Company

A global telecommunications company focused on connecting customers and delivering mobile, connectivity, and digital solutions.

What you will do

• Act as the in-store ambassador for business customers, identifying tailored solutions for SOHO and SME segments.
• Deliver individual sales targets and contribute to store-wide sales, business mix, and customer experience KPIs.
• Generate and close business opportunities, including upselling and cross-selling mobile, connectivity, and value-added services.
• Build long-term relationships with business customers and resolve their queries and needs effectively.
• Complete business sales administration accurately and on time.
• Coach and support colleagues on business products, services, processes, and customer engagement.

Requirements

• Typically 2+ years of retail or sales experience, preferably with exposure to business customers.
• Experience engaging both consumer and business customers in a customer-facing environment.
• Strong communication, influencing, ownership, and opportunity-identification skills.
• Good understanding of mobile technology, data products, and digital solutions.
• Experience achieving sales KPIs in a target-driven environment and flexibility to work across store trading hours.
• Awareness of market trends, competitor activity, customer needs, and data protection requirements such as GDPR.

Nice to have

• Previous experience supporting SME or B2B customers.
• Familiarity with CRM systems, digital tools, or SaaS-based solutions.
• A relevant third-level qualification in business, sales, marketing, or a similar field.

Culture & Benefits

• Performance-based commission structure and competitive rewards.
• Business mobile number with plan costs covered.
• Discounted healthcare, online gym access, and a wellness programme.
• Pension contribution, life cover, and income protection options.
• Annual leave, bank holidays, additional company days, birthday leave, and the option to buy extra days.
• Family benefits, training and development programmes, product discounts, and career pathways across retail and the wider business.