Customer Success Associate (SaaS)

TL;DR

Customer Success Associate (SaaS): Supporting SMB customers across key markets in English, French, and Spanish with an accent on clear, professional, and customer-focused communication. Focus on managing high-volume customer interactions and maintaining service quality in a fast-moving environment.

Location: Remote (EMEA). Candidates must be based in their country of residence, specifically within Morocco, Spain, or France.

Company

hirify.global is a vacation rental management software company providing SaaS solutions for hosts and property managers.

What you will do

• Support SMB customers across key global markets.
• Ensure professional, clear, and customer-centric communication.
• Manage a high volume of customer interactions efficiently.
• Work within a structured and fast-paced environment to resolve user issues.

Requirements

• Fluency in English, French, and Spanish.
• Proven experience managing high volumes of customer interactions.
• Must be based in the EMEA region (specifically mentions Morocco, Spain, and France).

Culture & Benefits

• 100% remote work arrangement.
• Full flexibility to work from home or a co-working space.
• Freedom of location within the employee's country of residence.