CX Specialist - French & Spanish Speaker (Healthtech)

TL;DR

CX Specialist (Healthtech): Delivering high-quality support to end users across multiple channels with an accent on technical troubleshooting, managing complex escalations, and user retention. Focus on diagnosing technical issues, optimizing CRM records, and building trust through empathetic communication.

Location: Hybrid in Madrid, Spain (remote options can be discussed with the recruiter).

Company

A global platform connecting employees to fitness, mindfulness, therapy, and nutrition services to revolutionize workplace wellness.

What you will do

• Manage end-user communications via email, chat, and phone to ensure high satisfaction.
• Diagnose technical issues and provide tailored solutions for complex inquiries and complaints.
• Maintain and update CRM records using tools like Zendesk and Salesforce with accurate categorization.
• Collaborate with multiple departments to escalate trends and improve operational efficiency.
• Process refunds and approvals while adhering to company policies.

Requirements

• Native French and advanced Spanish proficiency are mandatory.
• Previous experience in multi-channel CX and written customer support.
• Knowledge of CRMs (Zendesk, Salesforce) and analytics tools (Tableau, Metabase).
• Proficiency in Google Workspace.
• High school or technical school diploma (degree is a plus).

Culture & Benefits

• Free hirify.global Gold membership for the employee and up to three family members.
• Comprehensive health insurance.
• Flexible work arrangements with a one-time home office reimbursement and monthly work allowance.
• Minimum 25 days paid holiday per year, plus tenure-based additions.
• 100% paid parental leave with an extended ramp-back period for birth parents.
• Access to personalized development roadmaps and world-class learning platforms.