Pay Customer Success Manager (SaaS)

TL;DR

Pay Customer Success Manager (SaaS): Managing a portfolio of payroll and EOR clients with an accent on proactive engagement, adoption, and structured risk management. Focus on translating ambiguity into actionable plans, leveraging AI for operational efficiency, and ensuring high-quality customer outcomes in a complex multi-product environment.

Location: hirify.global (Priority given to candidates based in EMEA)

Salary: €32,200 – €54,300 EUR

Company

hirify.global is a global HR platform that enables businesses to recruit, pay, and manage international teams compliantly.

What you will do

• Own end-to-end outcomes for a portfolio of payroll and EOR products.
• Drive customer adoption and proactively manage renewal risks.
• Coordinate cross-functional teams to handle complex multi-product dependencies.
• Identify and progress commercial opportunities in collaboration with Sales.
• Use AI tools to draft communications, summarize meetings, and structure risk summaries.
• Maintain high operational standards in CRM systems like Vitally and Salesforce.

Requirements

• English: C1+ required (fluent written and spoken).
• Proven experience in CS/AM within Payroll or HR Tech in complex B2B SaaS.
• Strong stakeholder management and crisp written communication skills.
• Ability to diagnose risk early and execute structured mitigation plans.
• Experience using AI as a human-in-the-loop assistant for drafting and synthesis.
• Ability to work asynchronously and manage time independently.

Culture & Benefits

• Fully hirify.global and asynchronous work environment.
• Flexible paid time off and flexible working hours.
• 16 weeks of paid parental leave.
• Learning budget and home office/IT equipment budget.
• Stock options and mental health support services.
• Global team culture with a focus on fair, unbiased compensation.

Hiring process

• Exercise stage followed by a series of interviews with the recruiter, manager, and team members.
• Bar Raiser interview and prior employment verification check.