Client Success Specialist (French)

TL;DR

Client Success Specialist (French): Delivering personalized support and managing client inquiries for a global financial brokerage with an accent on trade investigation and platform expertise. Focus on maintaining high service standards, resolving complex client issues, and collaborating with internal teams to ensure regulatory compliance.

Location: Must be based in or have the right to work in Cyprus

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, CFDs, and Financial Spread betting, servicing traders of all levels.

What you will do

• Serve as the primary point of contact for French-speaking clients, providing empathetic and professional support.
• Manage and resolve client inquiries, complaints, and requests in accordance with internal policies.
• Perform trade investigation and validation for MT4 platforms.
• Collaborate with Retail Services, Settlements, and Compliance teams to deliver a personalized experience.
• Escalate complex issues to senior management and stakeholders as needed.
• Ensure adherence to quality standards, regulatory requirements, and KPIs.

Requirements

• Fluent French and proficient English (verbal and written).
• Must have appropriate rights and documentation for employment in Cyprus.
• Proven experience in a customer service role, preferably within financial services.
• Proficiency in CRM and Service desk systems (Zendesk, Salesforce).
• Strong problem-solving abilities and attention to detail.
• Interest in financial markets and trading products.

Nice to have

• Fluency in Arabic or other European languages.

Culture & Benefits

• Competitive compensation package.
• Health insurance coverage.
• 21 days of annual leave plus 5 paid study leave days and 1 volunteer day.
• Extensive professional training and certification opportunities.
• Hybrid work model for flexibility.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Take Home Assessment (1 hour).
• Hiring Manager Interview (1 hour).
• Head of Department Interview (30 minutes).