Associate Director, Client Success (Digital Media)

TL;DR

Associate Director, Client Success (Digital Media): Overseeing the management of complex client relationships and campaign delivery for New & Growth and Advocacy teams with an accent on client retention, revenue growth, and cross-functional orchestration. Focus on mentoring Client Success Managers, optimizing internal reporting frameworks, and ensuring high-quality media strategies.

Location: Remote (Must be based in the US)

Salary: $90,000 - $110,000

Company

hirify.global is a media company dedicated to providing trustworthy, award-winning news content in an audience-first format.

What you will do

• Manage the end-to-end client journey from kickoff to wrap for complex and high-visibility accounts.
• Lead cross-functional orchestration across partnerships, creative, editorial, events, and ad ops to meet QA standards and timelines.
• Mentor and develop a team of Client Success managers, building playbooks, templates, and growth plans.
• Drive revenue retention and expansion by identifying upsell opportunities and strengthening long-term account health.
• Lead initiatives to improve internal processes, reporting frameworks, and product workflows.
• Translate campaign performance into actionable insights and strategic recommendations for clients.

Requirements

• 7+ years in account management within the digital media or news industry.
• 2+ years experience managing an account management or revenue team.
• Must be based in the US (indicated by US-specific benefits and legal compliance).
• Mandatory experience in media planning, digital marketing, ad operations, or business development.
• Proficiency in Google Office Suite (Slides, Sheets, Docs).
• Ability to operate with autonomy and ambiguity in a fast-paced environment.

Culture & Benefits

• 401(k) with employer match and HSA contributions for high deductible plans.
• Comprehensive PPO health insurance (Blue Cross Blue Shield), dental, and vision coverage.
• Generous vacation policy, paid holidays, and one mental health day per quarter.
• Annual learning and development stipend and a $100 monthly work-from-home stipend.
• Inclusive fertility, hormonal health, and family forming benefits through Carrot Fertility.
• Primary caregiver 12-week paid leave and increased flexibility for parents.