Client Delivery Manager (SaaS)

TL;DR

Client Delivery Manager (SaaS): Managing end-to-end delivery and account growth for high-value enterprise clients in the sports industry with an accent on stakeholder management and cross-functional coordination. Focus on aligning product and engineering timelines with the dynamic rhythms of the NBA season and ensuring high-quality shipping of features.

Location: Must be based in Canada and align closely with US Eastern Time (ET)

Salary: CAD 95,000 – 110,000

Company

A high-growth B2B SaaS platform that allows companies to integrate a best-in-class Stories experience into their own iOS, Android, and Web platforms.

What you will do

• Act as the primary day-to-day lead and point of contact for executives of a globally recognized major US sports client.
• Coordinate between product, engineering, delivery, and operations teams to ensure committed deliverables are shipped correctly.
• Own account planning, including roadmaps, renewals, and commercial expansion opportunities.
• Translate complex client requests into clear priorities and actionable next steps.
• Manage incident responses and escalations calmly to drive resolution and align stakeholders.
• Leverage AI tools to optimize meeting summaries, reporting, and account documentation.

Requirements

• Must be based in Canada.
• Ability to work US Eastern Time hours with reliable internet.
• 3+ years of experience managing enterprise client relationships.
• Genuine interest in basketball and an understanding of the NBA season cycle.
• Strong communication skills with the ability to explain complex concepts simply.
• Capability to drive progress across teams without formal authority.

Culture & Benefits

• Fully remote work arrangement within Canada.
• 33 days of paid leave and comprehensive benefits.
• Exposure to high-profile sports clients and the excitement of live sporting seasons.
• Modern tooling environment with an emphasis on using AI to improve performance.

Hiring process

• Initial screening call with the Operations team.
• Compensated skill-testing exercise.
• Interview and exercise review with the Chief Delivery Officer.
• Final interview with the Founder & CEO.