Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of strategic enterprise accounts to ensure satisfaction, retention, and growth with an accent on AI-driven marketing technology. Focus on building strong client relationships, driving product adoption, and collaborating cross-functionally to deliver seamless customer experiences.

Location: Hybrid role based in New York City

Company

hirify.global is an AI marketing platform helping Fortune 500 brands manage brand safety and engage consumers through personalized AI-driven experiences.

What you will do

• Manage day-to-day relationships with strategic customer accounts to ensure high satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to stakeholders, helping them apply product capabilities to meet their business goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with Sales.
• Collaborate cross-functionally with product, support, and marketing teams to deliver a seamless customer experience.
• Monitor account health through data and feedback to proactively address risks and improve outcomes.

Requirements

• 3–5 years of experience in account management, client success, or strategic partnerships.
• Proven ability to manage enterprise customers in a SaaS or marketing tech environment.
• Strong communication and presentation skills for building trust with business stakeholders.
• Comfortable working with data and analytics to extract insights and inform strategy.
• Startup-ready mentality with the ability to thrive in ambiguity.
• Excellent verbal and written communication abilities.

Nice to have

• Experience working with AI-driven marketing platforms or Martech stacks.
• Experience with digital media solutions.

Culture & Benefits

• Opportunity to join a fast-moving startup at the center of the AI revolution.
• Work on challenging problems in the $300BN mar-tech industry.
• Join an experienced, high-performing team with immediate ownership and impact.
• Experience a true meritocracy with significant career growth upside.