Principal Presales Engineer (CPaaS)

TL;DR

Principal Presales Engineer (CPaaS): Delivering technical wins and product fit for customers across EMEA by building trust in the Customer Engagement Platform with an accent on executive relationship building and technical architecture. Focus on designing complex communication flows, executing Proof-of-Concepts, and articulating the business value of CPaaS solutions to diverse stakeholders.

Location: Remote, must be based in the UK, Ireland, or Spain

Company

hirify.global is a global leader in communications, providing an innovative Customer Engagement Platform that empowers businesses to craft personalized customer experiences.

What you will do

• Partner with Account Executives to strategize, plan, and deliver technical wins throughout the pre-sales process.
• Lead technical discovery sessions to uncover customer challenges and articulate how hirify.global solutions can solve them.
• Develop and present complex product demonstrations and technical architectures to C-level executives and technical decision-makers.
• Manage technical aspects of the sales cycle, including RFPs, design documentation, and Proof-of-Concept (PoC) execution.
• Contribute to the wider Solutions Engineering community by sharing knowledge and creating reusable demo assets.

Requirements

• At least 5 years of experience in a technical pre-sales role within the CPaaS or Telecom space.
• Solid understanding of voice protocols (VoIP), SIP implementations, or messaging APIs.
• Must be based in the UK, Ireland, or Spain.
• Proficiency in designing and consuming REST APIs and knowledge of public cloud platforms (AWS, GCP, or Azure).
• Ability to write code in backend languages (Java, C#, Node, Python, or PHP) or frontend frameworks (JS, React).
• Strong storytelling skills with the ability to communicate complex topics to both technical and non-technical audiences.

Nice to have

• Experience with Mobile development (iOS, Android), WebRTC, or Contact Centre technologies.
• Familiarity with cloud-native development and automation tools.
• Knowledge of formal sales methodologies.
• Ability to speak additional languages.

Culture & Benefits

• Remote-first work culture focusing on global inclusion and connection.
• Competitive compensation and generous time off.
• Comprehensive health insurance and retirement savings programs.
• Ample parental and wellness leave.
• Support for community volunteering and donation efforts.