Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (SaaS/Fintech): Owning a portfolio of 25–30 Commercial and SME accounts to drive adoption and protect revenue with an accent on the full post-sale journey and renewal management. Focus on building tailored success plans, identifying expansion opportunities, and aligning platform capabilities with business outcomes.

Location: Remote (East Coast, New Jersey)

Company

hirify.global is a global software company with over 120 employees dedicated to making business processes faster, simpler, and smarter.

What you will do

• Own the complete post-sale journey, from onboarding and adoption to renewal and expansion.
• Drive platform adoption by engaging customers on features and workflows that drive business outcomes.
• Lead regular business reviews and develop tailored success plans aligned with customer goals.
• Manage end-to-end renewals to protect and grow ARR.
• Identify expansion opportunities and collaborate with Sales to qualify and close them.
• Act as the primary escalation point for critical issues and advocate for customers internally.

Requirements

• 4–6 years of experience in Customer Success or Account Management within B2B SaaS.
• Proven track record of managing high-volume SME or commercial portfolios, including owning renewals.
• Experience in insurance or financial services, combined with enterprise software support or sales.
• Strong grasp of SaaS metrics such as ARR, NRR, and churn.
• Must be based on the East Coast, New Jersey (Remote).
• Excellent communication and presentation skills for executive stakeholders.

Nice to have

• Experience with CS platforms like Gainsight or ChurnZero.
• Advanced Excel skills for debugging formulas and diagnosing customer issues.

Culture & Benefits

• Competitive salary packages and health insurance (Medical and Dental).
• Flexible working arrangements and generous leave benefits.
• Non-hierarchical organization that empowers creative and decisive action.
• International work environment with global mobility opportunities.
• Engaging company events, including hackathons.