Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sales relationships, renewals, and account expansion for high-value B2B clients with an accent on driving adoption and maximizing revenue potential. Focus on executing renewals, onboarding new clients, and leading commercial conversations to ensure long-term retention.

Location: Must be based in London or close by (hybrid setup required for in-person client meetings).

Company

hirify.global is a global B2B SaaS product company providing secure business collaboration and virtual data room solutions.

What you will do

• Manage a portfolio of ~100 B2B accounts, including high-touch strategic clients.
• Lead onboarding and kick-off trainings for new customers.
• Drive revenue growth through proactive renewals, upsells, and cross-sells.
• Identify growth opportunities through client research and usage analysis.
• Conduct exit interviews with churned clients to gather insights.
• Secure client reviews, testimonials, and case studies to drive customer advocacy.

Requirements

• English: C1 (Full professional proficiency) required.
• Location: Must be based in or near London, UK.
• At least 3 years of experience as an Account Manager or CSM in B2B, preferably in SaaS.
• Proven track record managing 50+ accounts and driving MRR/ARR growth.
• Experience leading commercial discussions regarding pricing and discounting.
• Strong communication, presentation, and emotional intelligence skills.

Nice to have

• Fluency in another European language.
• Familiarity with data rooms, board portals, or secure collaboration tools.
• Prior experience in sales.

Culture & Benefits

• Remote-first flexibility with dedicated budgets for home workplace and co-working.
• Wellness Package of 1,500 GBP per year for health-related activities.
• Professional growth through hirify.global Academy and support for external learning.
• 25 business days of annual leave and NEST pension program contribution.
• Individual IT budget for equipment and access to AI-powered tools.

Hiring process

• Screening call with Talent Acquisition Specialist.
• Competency-based interview.
• Roleplay session with the Hiring Manager.
• Final interview with the Hiring Manager.