Customer Success Account Manager (SaaS)

TL;DR

Customer Success Account Manager (SaaS): Managing high-value enterprise client relationships to drive adoption, retention, and growth with an accent on strategic account planning and C-level stakeholder engagement. Focus on maximizing platform value, identifying upsell opportunities, and collaborating across internal teams to ensure client success.

Location: Hybrid (London or Lower Eashing, United Kingdom)

Company

hirify.global is an AI-native employee experience platform that helps large enterprises remove friction and accelerate productivity through an intelligent digital workplace.

What you will do

• Build and nurture executive-level relationships with Tier One clients as a strategic partner and advocate.
• Develop and execute tailored account success plans aligned with client business goals and KPIs.
• Identify and execute revenue opportunities through upselling and cross-selling hirify.global products and services.
• Lead executive business reviews, translating performance data into actionable recommendations.
• Oversee onboarding, deployment, and adoption to ensure clients realize maximum platform value.
• Collaborate with Sales, Product, Implementation, Marketing, Finance, and Legal teams.

Requirements

• 5+ years in Customer Success or Account Management roles.
• At least 1 year of experience managing enterprise-level SaaS clients.
• Proven track record in driving customer growth, retention, and satisfaction.
• Strong commercial acumen and experience engaging with C-level stakeholders.
• Technical understanding of digital workplace solutions, integrations, and APIs.
• Must be based in the UK and able to work on a hybrid basis from London or Lower Eashing.

Culture & Benefits

• Hybrid work model designed to support a sustainable work-life balance.
• 25 days holiday plus an additional paid day off for your birthday.
• Comprehensive health benefits including Vitality life cover (health, sight, hearing, and dental).
• Aviva pension via salary sacrifice scheme and life assurance.
• Modern, dog-friendly office spaces with well-stocked kitchens.
• One fully paid volunteering day per year and employee matching charity donations.