Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Optimizing the customer experience lifecycle and managing post-sales implementation with an accent on adoption and retention. Focus on driving net retention for complex accounts, fostering client advocacy, and aligning internal teams to ensure value realization.

Location: Remote (Must be based in Toronto, Canada)

Salary: $90,408 - $118,661

Company

hirify.global is a global data, analytics and technology company that helps employers, financial institutions and government agencies make critical decisions with greater confidence.

What you will do

• Drive adoption, usage, and net retention for complex accounts by optimizing the customer experience.
• Serve as a trusted adviser and advocate for clients, creating personalized success plans.
• Collaborate with Account Executives to conduct quarterly business reviews and educate clients on solution value.
• Act as the central link between internal teams and the customer throughout the customer journey.
• Utilize voice-of-the-customer feedback to inform and influence product roadmaps.
• Coordinate internal COE teams to resolve customer support issues and provide status transparency.

Requirements

• 5-7 years of sales experience in management consulting, customer success, account management, or other client-facing roles.
• Bachelor's degree in a related discipline or equivalent professional experience.
• Experience working with complex, multi-divisional, and multi-geographical customers.
• Strong project management skills with the ability to establish milestones and maintain team accountability.
• Exceptional communication skills and the ability to foster positive business relationships.
• Must be based in Toronto, Canada

Nice to have

• Deep knowledge of customer success processes.
• Strong understanding of market segments and market data trends.

Culture & Benefits

• Comprehensive compensation and healthcare packages.
• Paid time off.
• Organizational growth potential through an online learning platform with guided career tracks.
• Inclusive and diverse work environment focused on nurturing people for career advancement.